Privacy Policy

Last updated: August 2026

Omniply is operated by Azavea Inc. This policy explains what we collect, why, and how it is handled, in plain language.

What we collect from subscribers

Your business details (practice name, branding, services, hours, connected accounts) and the content the platform produces for you. Payment details are processed by our billing platform and its payment processor; Azavea Inc. does not store card numbers.

Website-assistant conversations

When a visitor chats with the AI assistant on a subscriber's website, the conversation is processed to generate replies and, where the visitor asks for it, to arrange callbacks or deliver guides. Transcripts are retained for 180 days and then deleted automatically. The assistant declines medical conversations by design and is not intended for health information.

AI processing... and what we never do

Content generation and the website assistant use enterprise AI providers, principally Anthropic. Conversations and your content are never used to train AI models. We chose our providers specifically for their no-training API guarantees.

Service providers we rely on

Anthropic, Google, and OpenAI (AI processing), HighLevel (CRM, email, SMS and billing platform), DigitalOcean and Amazon Web Services (hosting and storage), Vercel (website hosting), Clerk (authentication), and Stripe via our billing platform (payments). Each processes data only to provide its service to us.

Cookies and analytics

We use essential cookies for sign-in and lightweight analytics to understand how our own pages are used. We do not sell personal information.

Your choices

To access, correct, or delete information we hold about you or your practice, email support@omniply.io. Cancelled accounts are deleted on a fixed schedule after cancellation, with usage records retained as required for accounting.